{"id":309014,"date":"2026-05-18T16:47:17","date_gmt":"2026-05-18T14:47:17","guid":{"rendered":"https:\/\/be.themedialeader.com\/?post_type=tribe_events&#038;p=309014"},"modified":"2026-05-19T12:23:19","modified_gmt":"2026-05-19T10:23:19","slug":"spotlight-on-customer-experience-hybrid-event-by-uba-kantar","status":"publish","type":"tribe_events","link":"https:\/\/be.themedialeader.com\/nl\/event\/spotlight-on-customer-experience-hybrid-event-by-uba-kantar\/","title":{"rendered":"UBA &#038; Kantar: Spotlight on Customer Experience"},"content":{"rendered":"<p>Tijdens deze Spotlight on CX ontdek je in primeur de conclusies van Kantar\u2019s CX Benchmark-studie 2026.<\/p>\n<p>Al meer dan 20 jaar zet de CX Benchmark-studie de standaard voor het evalueren van customer experience in Frankrijk. Dit jaar brengen we voor het derde jaar op rij deze waardevolle studie met veel enthousiasme naar Belgi\u00eb, waar we de kwaliteit van de CX beoordelen bij 77 merken uit 11 verschillende sectoren.<\/p>\n<p>Dit is een\u00a0hybride\u00a0sessie, je kan ze live bijwonen of je kan kiezen voor virtuele deelname via streaming.<\/p>\n<h3>Programma<\/h3>\n<p><strong>09:00 \u2013 09:15<\/strong> | Onthaal<\/p>\n<p><strong>09:15 \u2013 09:30<\/strong> | Inleiding<\/p>\n<p><strong>09:30 \u2013 10:15<\/strong> | Opening keynote door Steven Van Belleghem<\/p>\n<p><strong>10:15 \u2013 11:15<\/strong> | Presentatie van de CX Benchmark-studie 2026 en de belangrijkste inzichten door Kantar<\/p>\n<p><strong>11:15 \u2013 11:30<\/strong> | Pauze<\/p>\n<p><strong>11:30 \u2013 12:00<\/strong> | Presentatie van 2 CX-cases: Mobile Vikings &amp; bol<\/p>\n<p><strong>12:00 \u2013 12:15<\/strong> | Q&amp;A<\/p>\n<p><strong>12:15 \u2013 13:15<\/strong> | Netwerkmoment met broodjeslunch<\/p>\n<h3>Sprekers<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/mcusercontent.com\/d2e50330b0285773da0d00a96\/images\/232f18e9-9c68-17d8-4e12-70c776225a64.jpg\" alt=\"Gino De Vooght\" width=\"153\" height=\"153\" \/> <strong><span data-olk-copy-source=\"MessageBody\">Gino De Vooght <\/span><\/strong>&#8211; Director CX bij Kantar Insights NV<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/mcusercontent.com\/d2e50330b0285773da0d00a96\/images\/d4fe6079-39d1-b6c1-a318-34f3dc939c0f.jpg\" alt=\"Florence Debret\" \/> <strong><span data-olk-copy-source=\"MessageBody\">Florence Debret <\/span><\/strong>&#8211; Associate Client Delivery Director bij Kantar Insights NV<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.ubabelgium.be\/l\/fr\/library\/download\/urn:uuid:21a2b354-f2d4-49d3-9569-227483fc1141\/stevenvanbelleghem.jpg?scaleType=6&amp;width=284&amp;height=284\" alt=\"Steven van Belleghem\" width=\"149\" height=\"149\" \/> <strong>Steven van Belleghem <\/strong>&#8211; Speaker bij Nexxworks &amp; Snackbytes<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tijdens deze Spotlight on CX worden in primeur de conclusies van Kantar\u2019s CX Benchmark-studie 2026 voorgesteld, die de customer experience van 77 merken in 11 sectoren evalueert en ook hybride (live of online) gevolgd kan worden.<\/p>\n","protected":false},"author":5792,"featured_media":309016,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[9504],"class_list":["post-309014","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tribe_events_cat-event-nl","cat_event-nl","entry"],"acf":[],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-06-17 02:53:41","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"post_tag"},"_links":{"self":[{"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tribe_events\/309014"}],"collection":[{"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/users\/5792"}],"replies":[{"embeddable":true,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/comments?post=309014"}],"version-history":[{"count":2,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tribe_events\/309014\/revisions"}],"predecessor-version":[{"id":309035,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tribe_events\/309014\/revisions\/309035"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/media\/309016"}],"wp:attachment":[{"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/media?parent=309014"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tags?post=309014"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/be.themedialeader.com\/nl\/wp-json\/wp\/v2\/tribe_events_cat?post=309014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}